Welcome to www.ARDH.com (“Site”).
These Terms of Use, along with all policies and additional terms posted on the Site, govern your access to and use of our Site, services, and applications, including our mobile app (collectively, the “Services”). You can review all policies and additional terms at www.ARDH.com (“Legal Documents”), which are incorporated into these Terms of Use.
By registering, accessing, or continuing to use our Services, you agree to be bound by these Terms of Use and the Legal Documents, effective immediately. These terms may be updated at any time, and your continued use of the Site indicates your acceptance of any changes.
References to “you” (or similar) in these Terms refer to you as an individual or legal entity, as applicable.
About Our Site
The Site is an e-commerce platform that enables enterprise users to sell products and allows individuals and enterprises to purchase them. We reserve the right to update, add, or withdraw Services at our discretion and are not liable for any resulting consequences.
ARDH GROUP L.L.C-FZ” maintains the https://ardh.com/ Website (“Site”).
United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
Cardholder must retain a copy of transaction records and Merchant policies and rules
User is responsible for maintaining the confidentiality of his account
Eligibility and Registration Requirements
You can register as a buyer or seller if you meet these criteria:
– Buyers:
– You are of legal age to purchase products in your country of residence.
– You can provide a delivery address in the UAE or Saudi Arabia.
– Sellers:
– You are a legally registered entity.
– You have a valid trade license.
– You provide proof of authorization and identification for the individual registering on the Site.
– You can supply supporting bank details.
– Certain product categories may have additional requirements.
To register, you must provide required information, and we may reject your registration if this information is incomplete or inaccurate. Once registered, your account continues indefinitely unless suspended or terminated under clause 6.
Your Obligations
When using the Services, you agree to:
– Maintain confidentiality of your account and password, and accept responsibility for all activities under your account.
– Notify us immediately of any unauthorized use or security breaches.
– Provide accurate and up-to-date information.
– Cooperate with our requests for additional information.
When using the Services, you must not:
– Post any blasphemous, defamatory, obscene, hateful, or unlawful content.
– Upload items that violate local laws, Islamic law, or are otherwise prohibited.
– Engage in fraud, intellectual property infringement, or unauthorized use of another user’s information.
– Circumvent any laws or Site policies, manipulate prices, or interfere with other users’ listings.
– Distribute spam, viruses, or content that could harm other users or our systems.
Intellectual Property Rights
Except for rights explicitly granted, all content on the Site, including text, graphics, logos, and software, is owned by us or our licensors. You do not have the right to use our trademarks without written consent. Any information or content you provide while using the Services becomes our property.
Warranties, Representations, & Undertakings
You warrant that:
– You will comply with all applicable laws, including privacy and content regulations.
– You have the authority to enter into these Terms.
– If acting on behalf of a business, you are authorized to bind the business to these Terms.
– Any content or products you submit comply with third-party intellectual property rights.
The Services are provided “as is,” without warranties of any kind. We disclaim all implied warranties of merchantability, fitness for a purpose, and accuracy. Buyers and sellers are responsible for reviewing content accuracy and cannot hold us liable for any defects or inaccuracies.
Liability & Indemnities
These Terms of Use do not limit or exclude a party’s liability for:
– Fraud, including fraudulent misrepresentation;
– Death or personal injury caused by negligence;
– Any other liability that cannot be limited under applicable law.
Except for the above, we (including our parent company, subsidiaries, affiliates, directors, officers, agents, employees, suppliers, subcontractors, and licensors) are not liable for:
– Loss of profits, data, or business interruption;
– Special, indirect, or consequential damages, even if warned about potential damages.
Furthermore, to the extent allowed by law, we are not liable for damages resulting from:
– Content or information you provide using our services;
– Your use or inability to use our services;
– Pricing or shipping guidance;
– Delays or service disruptions;
– Viruses or malware from accessing our services;
– Errors or bugs in our services;
– Damage to hardware from products bought on our platform;
– Actions or inactions of third parties using our services;
– Suspension of your account;
– Search result rankings;
– The need to modify your business practices due to changes in these Terms.
If any part of the above is unenforceable, our total liability is limited to:
– The price of the item sold and original shipping costs; or
– The amount of disputed fees (capped at the total fees you paid to us in the previous 12 months), or AED 250.
Indemnity
You agree to indemnify us (and related parties) from claims or demands arising from:
– Your use of the services;
– Breach of these Terms, including representations or warranties;
– Violation of any applicable laws, including data protection;
– Your posted content or trademarks infringing third-party intellectual property or rights.
Suspension, Termination & Cancellation
We reserve the right to limit, suspend, or terminate your access to our services, cancel orders, or remove content if:
– You breach or exploit these Terms;
– You engage in illegal activities, fraudulent purposes, or abuse our policies;
– You are suspected of inventory abuse, bulk ordering, or fraudulent order placement.
Fraudulent activity includes but is not limited to:
– Not responding to payment verification;
– Providing false information;
– Misusing credentials or vouchers;
– Returning the wrong or damaged product;
– Abusing or harassing delivery staff.
If your access is terminated, we may delete your content, and any credits or rewards, without liability. However, transaction details may be preserved for legal or tax purposes. Payments made for canceled orders will be refunded.
Reporting Violations
If you believe that content on our site violates these Terms, please notify us, and we will investigate.
Affiliates & Additional Functions
We may provide additional services or accounts for you using the information you provide. Our affiliates may also deliver services or products to enhance your experience.
General Provisions
– Governing Law: These Terms are governed by UAE law.
– Dispute Resolution: Disputes will be resolved by Dubai courts.
– Third Party Rights: No third party has rights under these Terms.
– Relationship of Parties: No partnership or agency is created between the parties.
– Assignment: These Terms apply to the parties and their successors or assigns. You cannot transfer your rights without our written consent.
– Amendments: We may modify these Terms at any time. Continued use of our services after changes means you accept the updated terms.
– Severability: If any provision is invalid, the rest remain effective.
– Force Majeure: Neither party is liable for delays or failures due to causes beyond their control.
Cross Border (Global)
When purchasing international items, you agree to be responsible for any taxes, customs duties, or government charges. Import charges will be collected on your behalf, and ARDH may disclose information to customs authorities.
DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. Delivery Fees will be mentioned on the checkout page depending on the country and location. To avoid any delivery delay, provide your full address along with your contact details.
Returns & Refunds
No refunds and No Cancellations will be accepted for any products sold on our platform
Arbitration & Governing Law
Disputes are governed by DIFC law and settled by arbitration. Changes to these terms can be made at any time and will apply to purchases made thereafter. The English version of these terms prevails over translations.